As far as I know, you need to ask Genesis Trade Navigator to enable the COT (Commitment of Traders) as an add to your standard package.
On the technical side: On the upper left corner you have the chart window, which you set to an end-of-day timeframe like weekly or daily and not on ‘intraday’. To update, you right click on the chart and select ‘get additional history’. Then click ‘update’ on the upper right corner and select the ‘download special file’ option. Now type here the command sent in your mail, which is “consent” and hit ‘start’. You COT data will be updated. To view it you go to Add Chart button on top and then go to ‘studies’. There you select the 2 COT indicators, COT sentiments and COT net positions, and click ‘add’. Then you can view the COT data on your chart window.