Huge gap in chart

Ben_M · June 3, 2020, 2:34am

@Mod-JakeM @Mod-MattZ Hey guys, there’s a huge gap in my chart for ES. On hourly it goes from 5/1 to 6/1.

Don’t know what I’m doing wrong. I’ve refreshed the data, updated, etc.

Ben_M · June 3, 2020, 6:16am

Still trying to figure this one out, reloaded again and everytime I load the front month ES it just starts at my local time:

Very odd. I’m sure I’m missing something.

Mod-JakeM · June 3, 2020, 7:25pm

Hi @Ben_M,

Thanks for showing us this. As I mentioned to you in my email, our charts technically pull in whatever Rithmic data feeds it. You mentioned you refreshed your chart.

Did you right click your chart and choose Reload History (server) or Refresh ? If not, please do so. I have seen a similar issue like this before and the Reload History (server) option usually fixes it.

Also, I see you have the front month selected on your chart. Please try and open a specific contract month, like the ESM0 if the issue persist.

Let me know if this changes anything,
Jake
Optimus Futures Support