Plese help me instruments not loading




They emailed me that I can trade the following instruments, but when I open them on the platform, they don’t load, both Nano Bitcoin and MYM. I have everything enabled in the connection settings… is it my problem?

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@Igors_Obolevics — Thank you for your post.

We will check into this ASAP and get back to you. However, please be aware that we see your login at 5:21 PM, which is right after the close in EDT. If this were Friday, the market would be closed, and the API may simply refuse to connect until the systems cycle back.

I suggest trying this Sunday again at 6 PM EDT (NY Time—please adjust for your local timezone). At that point, the data feeds and order routing should be fully operational for the new week.

If that doesn’t resolve it, we will dig deeper and make it work for you.

Best,
Matt
Optimus Futures