R trader pro crashing

Hi,

every time i open or restart r trader pro, it keeps getiing shut down as soon as you login and it starts to load windows. you have to keep trying several times to finaly get it working.

please let me know how it can be fixed.

Thanks,

Hi @Davinder_Singh,

It is hard for us to say why R Trader Pro would be crashing or shutting down as soon as you log in.

By default, your Rithmic login can only be connected to one platform at a time. The only thing we can think of here is that you may accidentally be logged into a separate instance of R Trader Pro, logged in on another platform, or logged in on another device.

If your Rithmic login is logged into two platforms/devices at one time, the two platforms will “fight” each other for the connection and constantly log you out or automatically shut down your platform. Based on the feedback provided, this is the only thing we can assume here.

If issues persist, you may need to escalate this to Rithmic support directly: support@rithmic.com.

At the bottom of R Trader Pro, you can click “support” and provide the Rithmic support team with our log files. They can likely determine the issue by analyzing your log files:

We hope this helps,
Jake
Optimus Futures Support