Refuse (Optimus Future) GET_TIME_AND_SALES

Hello, I am able to connect to my gutter in the optimus flow application, but every “x” time it launches that message, the graphs disappear and it kind of reconnects, I do not know if it is a particular case of mine.

Hello @fermilans,

Thank you for your question.

We have not seen this refusal message before. Are you noticing this happening when you open a particular feature of the platform? Or does this happen every time you connect?

I see your round trip time is over 23,000 MS, which represents a poor connection. This message could be related to that, but we will need to consult with our developers to confirm.

If you have noticed this message appear when you access a certain function or notice a pattern of this message appearing, it could be helpful for us to figure out what is causing this.

Please let us know any other information you may have.
Best,
Jake
Optimus Futures