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Sierra Chart no data in numbers bars


#1

Hello,

i have little problém with data in 4-5 last numbers bars before opening my platform. It seems like rithmic dont stream data for last 4-5 numbers bars ? If i run sierra, numbers bars working without problems in realtime, but numbers bars in 10 minutes back have only zero values.I was reinstall my Windows week ago, before reinstaling was everythig ok.

Do you know where may be problém?

Thanx a lot

Martin


#2

Hello Marty86,

Thank you for your post, and welcome to the Optimus forum!

I’m sorry to hear you’re experiencing this behavior, and would be happy to assist in resolving this. Could you please answer the following questions so that I may troubleshoot?:

Does this happen on any instrument, or is it specific to a certain symbol? If so, what symbols and contract months are you viewing?

Does this behavior occur during certain time ranges in the market? For example, market open, after hours, or 8:30-12:30.

I look forward to assisting you further.


#3

Hello Michael,

thank you for your interest.

It does happen on every symbols. Concretely equity indexies (ES, YM, NQ) current contract month.

this behavior is in every time when i open platform.

But if i install older version of sierra chart (1220) everyting is working without problem.